What’s The Estimated Delivery Time For My Order?
We process orders in 5 business days. After shipping, you’ll receive a tracking number via email, with an average delivery time of 2-3 weeks. Please note, holidays may extend processing times.
Revised Return, Exchange, And Cancellation Policy?
All purchases are considered final. Refunds will be issued only for damaged/defective items or incorrect orders.
What Should I Do If I Never Receive My Order?
If your order hasn’t arrived within a maximum of 25 business days after being shipped, kindly reach out to us, and we’ll expedite a refund for you.
Why Haven’t Some Of My Items Arrived, And Why Are They Missing?
Your order may arrive in separate shipments due to our shipping process. If you receive individual items at different times, please be assured that all orders will be delivered within the indicated delivery timeframe.
I’ve Just Placed An Order. Can I Cancel It?
We regret to inform you that once an order has been placed, it cannot be canceled. This is because our warehouse team is committed to processing orders efficiently to meet the expectations of our valued customers.
I Haven’t Received A Confirmation Email. Is My Order Confirmed?
If you’ve arrived at the confirmation page following your purchase, where you’ve entered your order number and received a receipt, your order has been successfully placed.
In the event that you haven’t received an order confirmation email, it’s likely due to an incorrect email address entered during the checkout process.
To address this issue, kindly reach out to us, specifying the email you used for your order, along with your first and last name associated with the order, and the date when you placed your order. We will promptly resend your order confirmation.
Is It Possible For Me To Make Changes Or Cancel My Order?
We regret to inform you that we are unable to cancel an order once it has been placed. This is because canceling an order would disrupt the workflow of our warehouse team, and we are dedicated to ensuring efficient order processing to meet the expectations of our valued customers.