Welcome to Broken Planet Market! This Shipping Policy outlines the terms and conditions related to the shipping of your orders placed on our website, https://brokenplanetmarket.store/. Our goal is to provide you with a seamless shopping experience from purchase to delivery.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has been shipped.

2. Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location and the shipping method selected. Below are our standard shipping options:

  • Standard Shipping: Estimated delivery within 7-14 business days.
  • Express Shipping: Estimated delivery within 3-7 business days.

Note: Delivery times are estimates and not guaranteed. Shipping delays can occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

3. International Shipping

We offer international shipping to select countries. International shipping rates are calculated at checkout. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the buyer.

4. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.
  • Some products may have restrictions on shipping to specific countries due to customs regulations.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website or directly on our site under the “Track My Order” section.

6. Lost or Stolen Packages

Broken Planet Market is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you believe your package has been lost or stolen, please contact the shipping carrier for assistance.

7. Shipping Address Changes

Please ensure that your shipping address is correct at checkout. If you need to change your shipping address, contact us immediately at care@brokenplanetworldwide.store. We cannot guarantee that changes can be made once the order has been processed.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of receiving your order at care@brokenplanetworldwide.store with your order number and a description of the issue. We will work with you to resolve the matter promptly.

9. Shipping Delays

While we strive to meet our estimated delivery times, there may be delays due to high order volume, carrier delays, or external factors beyond our control. We appreciate your patience and understanding.

10. Contact Us

For any questions or concerns regarding your order or shipping, please contact our support team:

Email:care@brokenplanetworldwide.store

Thank you for choosing Broken Planet Market! We appreciate your business and look forward to providing you with quality products and services.